TERMS & CONDITIONS
last updated on 18/07/2023
Rescheduling Policy
We value your time and strive to provide you with the best possible assistance.
To ensure that we can effectively allocate our resources and provide you with the attention you deserve, we have a rescheduling policy in place.
Rescheduling is certainly possible, and we understand that unexpected circumstances can arise.
However, to maintain efficiency and fairness to all our clients, we have set a maximum limit of two reschedules per appointment.
We kindly request that you inform us of any rescheduling requests at least 48 hours in advance.
A rescheduling request with less than 48 hours in advance is technically not be possible.
The reason for this policy is that we invest a significant amount of time and effort in preparing for each appointment.
We carefully research, review and test answers to your questions or work on finding solutions to your problems, preparing a test file and a demo for the meeting.
We want to ensure that we can provide you with the highest level of service during our scheduled time together.
Cancellation Policy
If a rescheduling request is made beyond the two allowed times, we will be unable to accommodate it.
In such cases, the appointment will be automatically cancelled without a refund.
This policy is in place because multiple reschedules can leave our calendar empty, preventing us from assisting other clients and impacting our ability to earn a living.
We greatly appreciate your understanding and cooperation in adhering to this policy.
By doing so, we can maintain a balanced schedule, allocate our resources effectively, and provide you with the dedicated attention you deserve.
Should you have any further questions or concerns, please don't hesitate to reach out to us.
Refund Policy
Digital products are NON-refundable. (such as online bookings for video support call, demo files used in the video support call, recordings of the video support call, files of any kind, …)
This is because, unlike physical goods, they cannot be returned or restocked. We strive to provide accurate descriptions of our digital products to help you make an informed decision before purchase."
We regret to inform you that refunds are not available for the ordered video support call and the accompanying demo file the recording. Once an order is placed, we immediately begin working on creating the demo file, conducting research, and performing extensive testing. Due to the significant time and resources invested in this process, we are unable to offer refunds for video support call or the associated demo file recording.
What if I paid for support and you can't help me?
• Should it happen that we cannot help you with what you have entered on the intake form, we will inform you in time, usually within 24 hours of your booking.
• In the email we send you, with the status of your request, there will be a link with which you can book a second appointment for free. This is at no extra cost. You can fill in all the necessary information for your second application on the intake form.
• If you also receive an email after the 2nd request that we cannot help you, cannot give you an answer, cannot propose a workflow or cannot offer a solution, you will receive a credit note and we will refund the amount you paid to your account.
• If you are not sure whether we can help you, we advise you to book a FREE 15-minute info call FIRST. Then we'll tune in to see if we can actually help you. You can also upload a file for an information meeting, if this is the subject of your request.
For form block submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions.
We share this information with Squarespace/Shopify/Simplybookme, our online store hosting providers, so that they can provide website services to us.
We also share this information for storage with Hightail/Google drive/Wetransfer/AmazonS3 and with Google drive/Mailblue-Active Campaign for data porting and with Stripe/Mollie/Paypal/Shopify/SBpayme for payments and with Calendly/Simplybookme for scheduling and with Zoom/Microsoft Teams/Googlemeet/Whatsapp/Messenger for videocalls and with Quaderno/Quickbooks/Stripe/SBpayme for invoicing.
Visitor data For customers
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your preferred way of communication such as Phone call, Whatsapp, Messenger, Microsoft Teams, Google Meet, Zoom, the issues you want to discuss, the file you want consulting about,…)
Email address
Name
Phone number
We share this information with Squarespace/Shopify/Simplybookme, our online store hosting providers, so that they can provide website services to us.
We also share this information for storage with Hightail/Google drive/Wetransfer/AmazonS3 and with Google drive/Mailblue-Active Campaign/Simplybookme for data porting and with Stripe/Mollie/Paypal/SBpayme/Shopify for payments and with Calendly/Simplybookme for scheduling and with Quaderno/Quickbooks/Stripe/SBpayme for invoicing.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Customer accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your preferred way of communication such as Phone call, Whatsapp, Messenger, MicrosoftTeams, Zoom, Googlemeet the issues you want to discuss, the file you want consulting about,…)
Email address
Name
Phone number
We share this information with Squarespace/Shopify/Simplybookme, our online store hosting providers, so that they can provide website services to us.
We also share this information for storage with Hightail/Google drive/Wetransfer/AmazonS3 and with Google drive/Mailblue/Active Campaign/Simplybookme for data porting and with Stripe/Mollie/Shopify/SBpayme for payments and with Calendly/Simplybookme for scheduling and with Quaderno/Quickbooks/SBpayme/Stripe for invoicing.
Abandonned cart Emails
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
1. You enter your email address at checkout, or are logged into your customer account.
2. You add a product which is in stock to your shopping cart.
3. You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
Marketing emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email.
We share your contact information with ActiveCampaign-Mailblue/Simplybookme, our email marketing providers, so they can send these emails on our behalf.
Order and account emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace/Shopify/Simplybookme, our website hosting provider, so they can send these emails to you on our behalf.
Scheduling
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:
Name
Email address
Phone number
Details relating to your appointment (for example, your preferred way of communication such as Phone call, Whatsapp, Messenger, MicrosoftTeams, Zoom, Googlemeet the issues you want to discuss, the file you want consulting about,…)
Files you uploaded
We share this information with Calendly/Simplybookme, our scheduling service provider, so that they can provide online booking services to us.
Language website
• The software, the website and our third party providers for various software packages use only the English language in the automated emails, on the booking site, on the invoice, on the receipt, etc.
• That's why our default language is English on the website.
• We also translate some pages into Dutch, but the main language for the entire website, for the products and for the services is in English.
Minors
The Site is not intended for individuals under the age of 21 years.
Contact us
For more information about our Terms and Conditions, if you have questions, or if you would like to make a complaint, please contact us and fill in the contact form or send by mail using the details provided below:
CADS, Annemie Van de Casteele, [Re: Terms and Conditions Compliance Officer], Clos Fleuriweg, 14, 8670 Koksijde, Belgium - sole trader BE0782171871 - The place of jurisdiction and fulfilment for all direct or indirect rights and obligations arising from this contract shall be the competent court in Belgium.